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FreshyMart
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Policies & Guidelines

Please read our policies carefully before placing an order. By using our website, you agree to the following terms and conditions.

🚚 Shipping Policy

Orders are processed within 24–48 hours after confirmation. Delivery timelines may vary between 3–7 working days depending on your location. Delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays.

Once shipped, tracking details will be shared via SMS or email. Customers are responsible for providing accurate delivery details.

🔄 Return & Refund Policy

We accept returns within 7 days of delivery only for damaged, defective, or incorrect items. The product must be unused and in original packaging.

Refunds will be processed within 5–7 business days after verification. Shipping charges are non-refundable unless the issue is from our side.

🔒 Privacy Policy

We value your privacy and ensure that your personal data is protected. Information such as name, phone number, and address is used only for order processing.

We do not sell or share your data with third parties, except for trusted partners involved in payment processing and delivery services.

📜 Terms & Conditions

All products are subject to availability. Prices and offers may change without prior notice. We reserve the right to cancel orders in case of pricing errors or suspicious activity.

Users must provide accurate information while placing orders. Misuse of the platform may result in account suspension.

💳 Payment Policy

We support secure payment methods including UPI, debit/credit cards, and net banking. All transactions are encrypted and safe.

Orders will be processed only after successful payment confirmation. In case of payment failure, the amount will be refunded automatically as per bank policies.

For any questions or support, please contact our customer care team. We are committed to providing you with the best shopping experience.